The Different Roles in a Physical Therapy Clinic
Patient Service Coordinator Katie and Physical Therapy Aide Alexis

The Different Roles in a Physical Therapy Clinic

When you step inside of any of our four clinics for physical therapy, you’ll likely meet a few different team members that will help you throughout your recovery process. Since this may be your first time receiving physical therapy, you may not have known this! Read on to learn more about the unique roles our team members have in our clinics. 

Patient Service Coordinators 

physical therapy in rancho cordovaWhen you pick up the phone to call the clinic, chances are you’ll speak with one of our Patient Service Coordinators.  In their role, they are responsible for answering calls, scheduling patients, verifying insurance, and collecting copays. They are also the first friendly face you’ll see when you come for your appointment. If you need to reschedule your appointment, trust our PSCs to help you find another time convenient for you! As PSC Abby shared, “I love working here! We get to build amazing relationships with patients and have so much fun working at this clinic. The whole team is amazing. Every single one of us strives to make the environment fun, but also beneficial to patients. I can be in a bad mood and it turns around once I get to the office. Our patients easily become a part of our family. The unique setting of our office allows us to be personable while still being professional. I laugh more at work than I do anywhere else. That’s a rare thing to be able to say.” 

Physical Therapy Aides

Our Physical Therapy Aides work under the supervision of either the physical therapist or physical therapy assistant. They assist Therapists with patients’ treatment performing modalities including applying heat and ice packs, paraffin dips,  ultrasound, and electrical stimulation. Additionally, our aides work on ensuring our treatment rooms are ready for you by preparing the room. When you exercise at our clinics, know our aides will be monitoring the floor to help make sure you are exercising according to proper form. There are also times when our aides also help with scheduling appointments! 

Physical Therapist Assistants 

At Performance Physical Therapy, we currently have three amazing Physical Therapist Assistants. Physical Therapist Assistants work with patients to provide physical therapy services under the direction of the physical therapist. You can expect a Physical Therapist Assistant to educate you regarding how to correctly perform exercises to improve your mobility, build strength, and may also use massage and possibly ultrasound and electrical stimulation, depending on your needs. The educational requirements to become a PTA include graduating with an associate degree from an accredited PTA program at a technical or community college, college, or university. The next step is passing the national examination for licensing/certification to be eligible to work

Jennifer O’Toole, one of our Physical Therapist Assistants at our Sacramento Clinic shared, “My favorite aspect of working as a Physical Therapist Assistant is getting to know each patient while helping them in all aspects of their recovery…being injured is never fun, but hopefully, the relationships we form with our patients make their therapy experience much more enjoyable and fun!” 

Physical Therapists 

As a Doctor of Physical Therapy, your physical therapist is an expert in how the body moves. Your physical therapists will educate you on how to prevent or manage your condition to help prevent reinjury. When you first meet with your physical therapist, they will create a plan of care based on your unique goals and needs. Some of our physical therapists are certified in Myofascial Decompression and Dr. Christine Nat DPT is LSVT Big Certified. In addition to helping patients manage their pain safely, physical therapists can also help treat vertigo and other balance issues

Megan Self, physical therapist and our Roseville Clinic Director shared, “I would like people to understand that you do not have to be athletically inclined to be successful in your physical therapy. We see people from all walks of like in all different conditions. We really tailor a plan to help anyone reach their goals. Also, people tend to think that physical therapy is going to be very painful and even torturous. This is not always true. Different physical therapists will have different philosophies. It is important to find one who will listen to your needs and your goals, and adapt their style to provide you with the best care.” 

Could you or a loved one benefit from physical therapy? 

Performance Physical Therapy is the Sacramento region’s favorite Physical Therapy team. With physical therapy appointments available within 24 hours, you can book your Physical TherapyAquatic TherapyHand Therapy, and Vestibular Rehabilitation appointment and begin treatment quickly. Additionally, we proudly serve in four locations: Folsom, Roseville, Rancho Cordova and J street In East Sacramento, as well as surrounding areas. Let us help you live your most mobile life and get you back to doing the activities you love!


Leave a Reply

Close Menu